First of all, I'd like to thank you for your suggestion to use my computer reminder system to keep up with my clients. Since the Tooth Catastrophe of 2008, I have done much better in being attentive to my clients. I have a little problem now, however, which I hope you can help me with. I have these 3 clients who--well, I don't like to play favorites, but they--are the cutest clients ever. It's their mom who is the problem. She's a little crazy.
When she filled out her application some 5 or 6 years ago, she checked the box instructing me to leave her kids' teeth with her. (Personally, I think this is gross, but I run into a lot of overly-sentimental moms like this.) She also filled in the line which gives me instructions on where to leave the teeth (in her underwear drawer, no less; honestly, I don't think you pay me enough to be stumbling around in the dark looking for underwear drawers!). However, she did not give me further instructions on how many of each child's teeth to leave, etc.
Now the woman is complaining, first of all, because her kids found the stash of teeth in her underwear drawer. Like I said, that is where she told me to leave them, so she has no one to blame but herself. She said she was able to fix that, though, by telling the children the truth: that I leave them with her so she can keep them for sentimental reasons.
But here's where it gets really bizarre. The crazy woman has filed a complaint against me because she says I did not label the teeth and now she knows neither which tooth belongs to whom, nor which tooth was each child's first tooth, which was really the only tooth she meant to keep in the first place.
Like I said, she did not give me further instructions on how to label the teeth, which ones to leave, or how many to leave. She just said to leave them in her underwear drawer. Honestly, it is incompetent, unreasonable moms like this that makes me wish I dealt directly with the children. This woman has another child who will become a client in the next year or so; as adorable as this child is, I am just not sure I can take her on since her crazy mama comes with her.
If there is anything you can do to help, I would greatly appreciate it.